loss prevention security


Security and Loss Prevention similar but not the same

If you are or work for a small to medium sized retailer with less than ten locations you may be thinking security and loss prevention are one in the same.  Most retailers that size do not have a loss prevention staff or even a program in place.  Many that I run into will respond, “I have a security system” when I ask about their loss prevention situation.  What they mean to say is “I have a burglar alarm.” 

A burglar alarm, known as a security system, is armed when the facility is closed and no one is in the location.  Just stating the obvious, when a protected point such as a door or window is breached it sets of the burglar alarm which triggers a string of events that will result in the police being dispatched to the location. 

Retail loss prevention will include a burglar alarm to protect assests when the facility is closed; however, most retail losses accur when the store is open.  Taking a look at other security and loss prevention solutions are CCTV (surveillance cameras).  CCTV systems are great for recording events where loss occurs so that you can retrieve the evidence for use in court etc…

An active loss prevention security solution is an EAS (Electronic Article Security) system such as Checkpoint Systems.  Checkpoint systems involve installing antennas at doors that detect anti theft devices that are placed on merchandise.  These anti theft devices are either pinned on or are labels that are stuck on.  When a shoplifter approaches an exit with merchandise that has not been paid for the Checkpoint system will alarm alerting staff of the issue.  This catches the shoplifting in the act, thus a Checkpoint system is considered an active  loss prevention security method.

For more information and or to learn about your options for protecting your merchandise visit:  security and loss prevention 

 

Posted September 28th, 2010 by Staff Writer and filed in Uncategorized

Why Employees Steal In Retail Loss Prevention, Atlanta

Over the years many of the employees caught in retail loss prevention theft investigations that I have conducted have given me a lot of reasons why they did it. The most common is “as a favor to help friends out” or commonly called peer pressure. Think of it, an employee commits a felony that will land them in serious trouble to help out a buddy.

My fellow loss prevention and security professionals have heard this so many times. Why does the employee do it? There are several factors. One being age. We mostly hear this from 17 to 22 year olds. I believe that this is because they think that fitting in with so-called “friends” is more important than anything else. This thought process is pretty alien to the rest of us until you start thinking back to your own life at that age. You may have started smoking or did something else that you now look back and say, “what was I thinking?”. All of this in order to “fit in”.

Employees in that age group also tend to feel like they are bullet proof and that they wont get caught. In that situation I always laugh about the security and loss prevention investigations I conducted where a 19 year old cashier thought that she was the only one that ever thought up refund fraud, cash theft, void fraud or some other retail loss prevention theft that I had already put 600 people prior to her in jail for.

There was one retail loss prevention investigation in particular that I think is a good example. Two 18 year olds, male and female who were boyfriend/girlfriend decided that they would steal merchandise and cash to the tune of several thousand dollars. They thought that no one knew what they were doing. Clearly they believed that they were smarter that the rest of us including the store manager.

The manager contacted me to start a retail loss prevention investigation after he noticed variances in both cash and merchandise. In a very short time I had the evidence pulled together and narrowed it down to the two eighteen year olds. The interviews with each of them revealed the reason, they were stealing for each other (isn’t love grand?) and they didn’t think anyone would notice. They got to spend the next two years on probation paying back the business with interest and 50 hours of community service each (separate community service details as the Judge thought the love needed a break).

Your loss prevention security program must take this type of reason in to account if you want to keep your money on the bottom line. You must make clear to employees of all ages that you will not tolerate any theft of any type. The only thing they are allowed to leave the store with that they did not bring in is the air in their lungs. The rest is hands off.

Security and loss prevention professionals help you to balance loss prevention with sales, operations and human resource issues and concerns.

For more information on loss prevention security , retail loss prevention or loss prevention in general please contact us in Atlanta at: security and loss prevention or call 1.866.914.2567

LPSI is the Atlanta area loss prevention security experts.

Posted September 25th, 2010 by Staff Writer and filed in Uncategorized

Loss Prevention Security Policy And Procedure

Loss prevention security is achieved with many programs and concepts running at the same time. However, the foundation of all of this is the company policy and procedure manual. Is it a living-breathing document that is emphasized daily by upper and middle management? Or is it used only and a means to prop open the office door?

Your P & P should clearly spell out how the company operates and when someone asks a question the first source that the person should be referred to is that manual. You must create a loss prevention security culture when employees automatically start with the P & P manual. This accomplishes several goals.

One of the biggest time and profit wastes in a company is reinventing the same wheel over and over. A policy and procedure manual creates a standard. Do it that way. Another issue that a P & P manual solves is the constant interruptions for information that should be readily available to employees.

For example, you have a procedure for receiving. Everyone that touches that area should know the correct way to receive product. It should be the same way and not open to interpretation. Security and loss prevention is only achieved when everyone is doing the same things the same way.

Of course all of this is only possible if you keep the manual up to date with relevant and current information that has changed with your business changes. Loss prevention security personnel should be involved along with all other areas to review and insure that changes are made as business changes.

Security and loss prevention personal can then focus more on prevention and go after the money that is leaking off the bottom line in more complex areas. Loss prevention security should be a profit center. You will never achieve that until you have a stable foundation.

Make your policy and procedure manual and loss prevention a corner stone in your companies profit model.

For more information about security and loss prevention in Atlanta contact us at: loss prevention security or call 1.866.914.2567

 

 

Posted September 23rd, 2010 by Staff Writer and filed in Uncategorized

Loss Prevention Security, Hiring Procedures, Atlanta

Loss prevention security professionals that have been in the business for some time understand that simply conducting employee theft investigation after investigation is not the primary solution to company profitability.

I began to notice early in my career that the loss prevention people are really the ones catching the sludge coming out of the end of the pipe. We deal with the most undesirable soon to be ex-employees. When you are constantly doing this you have a tendency to look up the pipe and try to figure out where all of this comes from. The answer is that it starts the moment that a person walks in to apply for a job.

If your company has poor or weak hiring policies then you are simply setting the company and yourself up for more sludge. I am not even going into the issue of what this costs the company to train and replace the bad hire let alone the cost of that a poor performer caused you in lost sales and productivity. That is for another blog.

Loss prevention is exactly that, preventing loss. In a way when we have to conduct an employee theft investigation we have lost. Whatever the employee did should have been prevented. So how do we do this?

Security and loss prevention must be involved and have input into the hiring process. We should be working directly with Human Resource management as partners to achieve the company’s goal, which is a profit.

Our company should be selecting the most desirable and best candidate for the position. Part of this should be consideration for their background and attitudes. Has this person been involved in any undesirable behavior, criminal activity, poor personal money management and poor work history? In addition what is this candidates attitude towards management, supervision and loss prevention. What is their work ethic? All of these areas affect the company and loss prevention mission, profit. Loss prevention security is not simply chasing bad guys

This is in addition to security and loss prevention involvement in other areas such as inventory control, merchandising and store layout. Loss prevention security personnel must interface with all areas of the company to insure that the profit mission is achieved. But again these are issues for another days blog.

Security and loss prevention is one of the major keys to a profitable company. Ignore it as many have done and face an unprofitable environment while catching more sludge than you should have to.

For more information contact us: security and loss prevention or call 1.866.914.2567

Posted September 20th, 2010 by Staff Writer and filed in Uncategorized

Various forms of Loss Prevention Security to consider

Many business leaders are aware of the unfortunate need for loss prevention security.  Loss prevention security is available in many forms and is probably most popular as retail loss prevention.

In retail you have installed solutions that include camera systems, burglar & fire systems and electronic article surveillance systems (EAS).

Consulting solutions are also available such as loss prevention investigators/ consultants that are for hire on a per incident basis or long term contract basis.  Consulting side lends itself well to retail as well as other businesses who may be experiencing employee theft / employee fraud issues.

It is becoming more popular for businesses to subcontract their Loss Prevention work out due to cut backs in staffing and utilizing this resource to periodically train existing staff can pay big dividends.  The best defense against losses is always going to be a good offense.  Having well informed and trained staff working through a well thought out plan and procedures is critical and getting there can be accomplished quickly and efficiently through the use of periodic outside help.

For installed loss prevention security, cameras are the most popular; however, they are the most missunderstood as well.  You see the evidence of it on TV every day when watching convenience store or bank robberies in action.  Theives don’t care if they are being recorded.  Having a camera system installed will not stop professional theives or even the ametuers.  But it is good to have a record of the event for proof in court if needed.

For more options and information visit: loss prevention security 

 

 

Posted September 13th, 2010 by Staff Writer and filed in Uncategorized

Loss Prevention Security Efforts

 

 

Who’s minding the store when the owner/manager isn’t?  A growing number of concerned management leaders depend on mystery shoppers as part of a comprehensive  loss prevention security program.

 

What information will be gained from a mystery shopper’s report?  Most users of a shopping service look first at the customer service category to learn the perception of their clientele has of their business.  Does the customer feel they have received enough attention and are more than their minimum needs being fulfilled by the staff?

 

But shopping reports can go beyond that and be important to the  loss prevention security  area as well.

 

A customer who is promptly greeted is not as likely to shoplift if eye contact has been made by an associate, making them feel that they have been noticed.  Frequent attention to each customer also lessens the likelihood of theft.  Attention not only deters theft, it also makes the legitimate customer feel more appreciated.

 

A trained shopper will also notice transactions occurring at the register and note any irregularities.  Shops may be general in nature or target specific employees, and controlled purchases, or correct change transactions may be conducted ensure the transaction was recorded properly.

 

Many business owners have a false sense of security in believing that all employees behave as if the owner or manager were looking over their shoulders while they work, and this is hardly ever the case.  A well planned mystery shopping program can improve the   loss prevention security  program of almost any retail business.

 

For information go to:   loss prevention security 

Posted August 11th, 2010 by Staff Writer and filed in Uncategorized

Physical Security

Retail Loss Prevention Physical Security

  • A well-lighted area deters shoplifting, stores must maintain adequate lighting. Shoplifters tend to gravitate towards darker, less traveled more concealed areas such as corners to conceal the merchandise they are going to steal.
  • Limit customer exits. Loss prevention security starts at the door. It takes to many employees to keep an eye on multiple exits. Most large retailers know this and do have only one entrance and exit. Close off or make any unused door an emergency exit.
  • Keep displays and shelving low enough to be seen over by employees. A key in retail loss prevention is training and empowering your employees to be your eyes and ears in loss prevention. Make sure they can see every where possible in the course of their normal duties. Teach them how to approach any suspicious customers.

Special loss prevention security measures should be followed if there is an emergency and the power goes off:

  • Station an employee at the front door.
  • Make sure you have flashlights ready for this purpose. Test them monthly.
  • Have a procedure for ringing up sales without the POS. The power is out. Do your cashiers know how to use a calculator? Do you have a battery operated calculator available at each POS? Do cashiers know how to calculate tax? Do they know what the tax rate is?

Retail loss prevention security keeps your profits up and losses down.

Need more information?  retail loss prevention or call 1.866.914.2567

Loss Prevention Systems,Inc

Posted August 9th, 2010 by Staff Writer and filed in Uncategorized